Your jewelry is made by me by hand! That makes it super special, and also means it takes a little time. I make jewelry in the order each request is received, so there can be a wait because of that as well. If you have a time constraint, please contact me before purchase to arrange for expedition.
I know how excited you are to get your jewelry and I am so excited to make it for you, so know I will do my best to get it to you as soon as I possibly can!
I usually ship within 5-7 business days, but please check my shop announcement for current estimated production times.
Items shipped within the United States are shipped USPS 1st class domestic with delivery confirmation and tracking which takes 3-5 business days, usually. Items over $200 are shipped with insurance.
I cannot be responsible for items once they have been shipped. If you would like your package insured and it is less than $200, please let me know and I can make that happen for an extra fee.
International orders are shipped via First Class International mail which takes 6-10 business days minimum, or much longer depending on the destination. It is your responsibility to know your customs regulations and pay any fees that apply. I cannot be responsible for any additional fees.
Tracking is now available to some international destinations! Delivery Confirmation is included for First-Class International package types going to the following countries:
Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain, and Switzerland.
Once a package is shipped overseas, I have no way of tracking it, no way to know how long it may take to arrive, and I cannot be responsible for items once they have been shipped. If you would like your package sent priority with international tracking available, please let me know and I can make that happen for an extra fee.
Items will arrive in my sweet environmentally conscious packaging...A hand stamped 100% recycled eco kraft box and eco-friendly aspen wood shavings. My bubble mailers are also made with 100% recycled paper, and my stickers are printed with soy based inks.
On orders where multiple items are purchased, I pack the items together in one box unless otherwise requested.
If you are ordering multiple items for gifting to multiple people, just let me know and I can wrap things up individually. I can also add a little note to your gift as well, just let me know!
I love what I do, and it is my highest priority that you love what I do, so please understand that I will do my best to make your purchase a wonderful experience!
In the event that you are dissatisfied with your purchase, I will refund the purchase price or issue a store credit - minus shipping fees. You must contact me within 5 days of receipt and return the item within 5 days of our agreement of the return. The item must be in original condition and returned before refund or issuance of a store credit.
Any returns must be shipped with delivery confirmation and tracking number. This protects you in case the item is lost in the mail.
Personalized and custom made to order items are non-refundable since they cannot be resold.
If you have a size issue, please contact me. I realize that ordering a ring (especially for someone else) can be difficult when it comes to sizing. Some of my rings can be easily resized and some cannot be resized at all. A resizing fee may apply depending on individual circumstance.
I now offer a ring sizer for sale which is available in my shop. https://www.etsy.com/shop/TarnishedAndTrue?section_id=13938497
I require a deposit for some special orders which is usually non-refundable and generally 50% of the purchase price. I do this to cover Etsy, Paypal, and material fees that I incur.
Once a special order is made, it is nonrefundable.